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Customer Repair Advisor

Exceptional Customer Service – that’s TDS! At TDS, we are committed to our customers and
employees. Our foundation of service, integrity, and development
are all part of our companies mission. Enjoy being the innovative
thinker, and providing unmatched high-quality products and
services. What are you waiting for? Join
our team today! TDS Advisor I to provide 7/24/365 support to TDS
customers. Individuals will have the primary responsibility for
being the first contact support for residential and small business
customers to resolve telephone service repair/installation, video,
DSL, and dial-up Internet connectivity issues. Must be willing to
work weekends, nights and holidays. Job
Responsibilities: Assist customers
with dial-up configurations and settings related to Personal Web
Space via FTP.
Demonstrate exceptional customer service skills in order
to exceed customers’ expectations and to minimize escalations by
taking ownership of customer reported issues. Diagnose,
troubleshoot, and resolve customer troubles in the most expeditious
manner, thus achieving our service level requirements. Engage in sales
to meet the customer’s needs and exceed the targets set by
management.
Interface between customers and technicians by
effectively gathering the required information from customers via
scripts and troubleshooting experience and documenting them in a
trouble ticket.
Answer calls in a ‘Virtual Call Center’ environment,
generating trouble tickets and updating tickets, as needed, until
the issue is resolved. Qualifications: Technical
certification or higher OR 6+ months experience in computers and/or
Internet technologies
6+ months customer service, help desk, or call center
experience.
1+ year(s) experience using a PC Other Qualifications: Preferred Associate Degree in Computer
related field
Understanding of the telecommunication industry Understanding of
telecommunication products and services
Some experience with sales
techniques
Problem solving skills (i.e. customer complaint handling,
problem identification, escalations)
Experience with (but not limited
to) ACD, trouble ticketing systems, software skills in business
applications, such as spreadsheets, database applications and word
documents
Ability to adhere to schedule
Benefits: As a part of your total
compensation, TDS provides a comprehensive, competitive benefit
package. The benefit plans address both the immediate and long term
needs that you and your family may have. Here is a sample of what
we have to offer for full-time employees. Insurance: Medical,
Dental, Vision, and Life Insurance Eligible Immediately Paid Time
Off: Vacation, Personal Time, Sick Time, and Holidays Investments:
401K Eligible Immediately, Pension, Employee Stock Plan, and
Flexible Spending Accounts Additional Benefits: Education
Assistance, Telephone and Internet Concessions Other: Extensive
Training Program, Recognition Programs
Please apply online at
http://www.tdstelecom.com/careers/
Employment at TDS is subject to post offer, pre-employment drug
testing. EEO/AAP Employer. When applying
for this position, please mention you found it on JobDig.