Fashion Shoes BootsBeautiful Makeup

Collections Supervisor

Title: Collections Supervisor Business Title: Supv,
Collections – In HouseLocation: Tulsa, Oklahoma Posting closes: 5/20/2010 (or until filled)JOB SUMMARY:The Collections Supervisor
is responsible for providing leadership to and management of
customer retention staff and business practices to include all
functions from past due notification or request of disconnection
through write off and subsequent collection strategies and payment
schemes. They will follow up on and collect delinquent accounts.
They will be responsible for coordinating and supervising the
development of strategies which pertain to collections. The
Collections Supervisor will develop and monitor plans that address
collection issues and will consistently manage process for
continual improvement. This position will entail driving a company
or personal vechicle to address field issues as needed. ILLUSTRATIVE ACCOUNTABILITIES:Note:
These accountabilities are not meant to reflect all duties for
every incumbent. Rather, they are illustrative of the types of
accountabilities that specific jobs may have.1.
Develops and leads highly trained team of retention professionals
in field and office. Provides leadership and direction to staff.
Continuously investigates and employs cutting edge technology in
order to increase the ability to see and save customers. 2. Implements customer retention strategy. Monitors customer
retention schemes and events to ensure accuracy. Ensures customer
satisfaction by monitoring work quality and provides employee
orientation on products and special promotions.3.
Provides direction and guidance in customer account research and
communicates with customers as necessary to manage accounts.4. Manages the hiring, training and performance of Retention
Team Representatives.5. Leads and motivates a team of
Retention Sales Representatives to meet or exceed corporate/local
sales goals. When applying
for this position, please mention you found it on JobDig.